Legal

Cancellation &
Refund Policy

Last Updated: August 13, 2026

Thank you for choosing ContactQube. We strive to provide premium digitized card organization, networth tracking, and networking services. Please read our policy regarding payments, modifications, cancellations, and refunds carefully.

1. No Payment Refunds

We do not offer any cash or payment refunds for any subscription plan tier. Once a subscription transaction is completed and processed through our payment gateway (Razorpay), it cannot be refunded to your original payment method under any circumstances. Refund policies for memberships will be clearly stated on the platform. Generally, fees for memberships are non-refundable.

2. Plan Upgrades

If you choose to upgrade your active subscription to a higher tier plan (e.g., from Gold to Diamond):

  • The system will calculate the unused credit from your current active billing cycle.
  • You will only need to pay the remaining pro-rated extra amount to transition to the upgraded plan.
  • Upon successful upgrade, your subscription validity period will reset to a full 365 days (1 year) under the new plan.

3. Plan Downgrades

If you choose to transition to a lower tier plan:

  • Cooling-off Period: You can only downgrade your plan after completing a minimum of 15 days on your active paid subscription.
  • Validity Extension: Instead of returning cash refunds, the value of the unused credit from your active plan will be converted. This converted credit will be applied directly to extend the validity period of your new downgraded subscription.

4. Cancellations

You can cancel your subscription plan at any time through the in-app subscription dashboard. Upon cancellation, you will continue to have full access to your subscription privileges until the end of your current active billing period. No auto-renewals will occur thereafter.

5. Changes to Payment Policy

Notification:

  • ContactQube reserves the right to update or modify the payment policy.
  • Users will be notified of any changes, and the latest version will be made available on the platform.

6. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at:

ContactQube is an initiative managed and operated by oceans softwares, a registered company under the Companies Act, Government of India. All activities, content, and services provided on this website and associated mobile applications are officially governed by ContactQube.